ORDERS

Purchasing from Michele Franzese Moda is a simple and safe operation. The Customer must view the collections, choose the product and order its shipment. The online store offers clothing and accessories from the best international fashion brands. Thanks to the exclusive service and unmistakable style of Michele Franzese Moda, shopping will become a unique moment. To browse the proposals, simply select a CATEGORY and discover the selection of products from the main Italian and international brands offered by Michele Franzese Moda. Each product is accompanied by a descriptive sheet containing information on the model, price, composition, sizes and colors.

With ADD TO CART, the desired item is placed in a virtual shopping bag that allows you to continue browsing the other pages of the site, waiting for confirmation of the order. At any time you can add new purchases or, with the DELETE ITEM function, exclude those already selected. By clicking on the SHOPPING BAG link, the prices of the individual items purchased and the total amount of the order, still partial and not confirmed, are shown. Thanks to the WISHLIST function, you can compose, while shopping, a list of your favorite items that will be stored in a reserved space, with the possibility of reviewing them whenever you want. Once you have made your choice, simply insert the selection made directly into the cart.

With SEND ORDER online shopping comes to an end. If you are already a Michele Franzese Moda Customer, simply enter your email and password, and the system will automatically recognize you. If this is your first visit to the Michele Franzese Moda online store, you must register on the site (by clicking on the REGISTRATION link), so as to enter the data needed for purchasing and shipping. Once registration is complete, the system will memorize the information and the Customer will be automatically recognized during subsequent visits.

The products purchased on Michele Franzese Moda are sold directly by LuxuryofLove srl

You can request any information from Michele Franzese Moda through our assistance services.

Remember that you can always contact Michele Franzese Moda via Email

For any other legal information, see the sections: General Conditions of Use, Privacy Policy and Right of Withdrawal.

Our trade policy

1. Michele Franzese Moda offers for sale, on Michele Franzese Moda, the products and carries out its e-commerce activity exclusively towards its end users who are "consumers".
2. When we talk about "consumer" we mean any natural person who acts on Michele Franzese Moda for purposes not related to their commercial, entrepreneurial or professional activity, if any. If you are not a "consumer", we invite you to refrain from concluding commercial transactions on Michele Franzese Moda
3. In consideration of its commercial policy, Michele Franzese Moda reserves the right not to follow up on orders coming from subjects other than the "consumer" or in any case on orders that do not comply with its commercial policy.
4. These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on Michele Franzese Moda between users of Michele Franzese Moda.
5. The General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than Michele Franzese Moda who are present on Michele Franzese Moda via links, banners or other hypertext connections.
6. Michele Franzese Moda reserves the right to cancel and/or delete any order for any reason (unavailability, data entry error, defective items). Obviously, the cancellation will be followed by the relative refund of the entire amount spent; refund that will be made with the same method with which the payment of the order was made.

Guarantees and indication of product prices

1. Michele Franzese Moda offers for sale only luxury and premium brand products. These products are purchased directly from carefully selected retailers for their rigorous quality controls.
Michele Franzese Moda supplies itself, through the current collaboration, with Luxury Boutiques spread throughout the exclusively Italian territory; thanks to consolidated direct relationships (all authorized retailers)

The goods offered for sale on the Michele Franzese Moda website are not obtained exclusively from the owners of the brands, but from authorized resellers. Michele Franzese Moda declares that it is not an authorized reseller or an agent of the brands sold on the site. All brands mentioned on the site are registered trademarks of their respective owners who hold the rights and ownership. The mere mention of such brands on the site does not suggest or imply that the respective owners have any affiliation or agreement with the site itself. Most of the brands present on the website and referring to products for sale on Michele Franzese Moda are famous brands and known to the general public and to every user of Michele Franzese Moda.

2. Michele Franzese Moda does not sell used, irregular or lower quality products than the corresponding standards offered on the market.
3. The essential characteristics of the products are presented on Michele Franzese Moda within each product sheet. The images and colours of the products offered for sale on Michele Franzese Moda may however not correspond to the real ones due to the Internet browser and monitor used.
4. Product prices may be subject to change. Make sure of the final sale price before submitting the relevant order form. The variation of the sale price in increase or decrease is our unquestionable choice and can also occur a few seconds after you close the order.
5. Michele Franzese Moda, in the event of exercising your right of withdrawal, has the right to not accept the return of products that are missing the relevant tags or guarantee seal, of products that have been altered in their essential and qualitative characteristics or that have been damaged.
6. Since this is a catalogue comparable by law to mail order sales, Michele Franzese Moda reserves the right to cancel orders and/or purchase procedures in the event of an error in the publication of prices or items for sale. In this case, the customer will obviously be reimbursed for any expenses incurred.

SHIPPING

Michele Franzese Moda ships to Italy and all over the world only through the express courier service DHL and UPS. All the goods shipped by Michele Franzese Moda are carefully packaged. Together with the shipped goods Michele Franzese Moda will insert in the package (or where requested by e-mail) the invoice indicating in detail the prices of the purchased items.

FREE INSURANCE

Michele Franzese Moda is covered in all shipments by a free insurance against theft and/or accidental damage. The insurance remains valid until the moment of delivery of the goods.

ORDER EVASION

All orders duly filled out and paid for will be processed within two working days: all shipments leave from Michele Franzese Moda, , only on working days, from Monday to Friday, from 9.00 to 17.30. Orders placed on Saturdays and Sundays will be processed the following Tuesday.

TRACK YOUR SHIPMENT ONLINE

Michele Franzese Moda offers its customers a shipping service that can be tracked at any time, thanks to the service made available by DHL and UPS. The Customer will receive an email confirming the shipment of the goods with the code (tracking number) provided by DHL and UPS that will allow him to check the progress of his shipment at any time. Alternatively, he can always check the delivery status in real time in the "My Account" section of the site.

WORLDWIDE SHIPPING

Shipments can be DDP (Delivery Duty Pay) or DDU (Delivery Duty Unpaid), depending on the shipping address. DDP (Delivery Duty Pay) shipping is made to EU countries (Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Slovakia, Slovenia, Spain, Sweden and Hungary) and UK UNITED KINGDOM DDU (Delivery Duty Unpaid) shipping is for Extra EU or Extra Schengen countries.

Any customs duties are the responsibility of the customer.

DELIVERY TIMES

Delivery times are conditioned by the destination areas of the products. ITALY (DDP): delivery is approximately expected within two working days from shipment. European EU countries (DDP): delivery is approximately expected within three working days from shipment. European Extra EU countries (DDU): delivery is approximately expected within 5 working days from shipment.

DELIVERY CONDITIONS

Once the goods have been delivered, it is the Customer's responsibility to carefully inspect the package before signing the delivery confirmation document. If the package appears to be tampered with or not intact, the Customer can sign the delivery confirmation document with reservations or refuse delivery. Any anomalies must be promptly reported to the local DHL or UPS office and to Michele Franzese Moda by sending an email to our customer service. If the Customer refuses delivery of the goods, any shipping costs necessary for returning the package to Michele Franzese Moda will be deducted from the refund due to the Customer. If for any reason the shipment is not delivered to the address provided by the Customer at the time of registration, the package will be returned to Michele Franzese Moda at the Customer's expense. In this case, Michele Franzese Moda will deduct this amount from any refund due to the Customer.