Michele Franzese Fashion carries out shipments in total safety in Italy and all over the world using the best shipping services: DHL And UPS .
All shipped goods are carefully packed. The package will include the invoice with detailed indication of the prices and discounts applied, even in the case of sales.
Michele Franzese Fashion is covered in all shipments by insurance against theft and/or accidental damage. The insurance remains valid until the moment of delivery of the goods.
All orders duly completed and paid for will be processed within two working days.
Shipments depart only on working days: from Monday to Friday, from 9.00 to 17.30.
Orders placed on Friday, after 10:00, will be processed on the following Monday.
Orders placed on Saturday and Sunday will be handled the following Tuesday.
During the sales period there may be slight delays in order fulfillment.
FOLLOW YOUR SHIPMENT ONLINE
Michele Franzese Fashion offers its customers a shipping service that can be traced at any time, thanks to the service made available by DHL And UPS . The Customer will receive an SMS and an e-mail confirming the shipment of the goods with the code (tracking number) provided by DHL And UPS , which will allow him to check the progress of his shipment at any time.
You can track the shipment on the official websites of the couriers:
- UPS https://www.ups.com/track?loc=it_IT&requester=MB/
- DHL https://www.dhl.it/it/express/ricerca/monitorare_speducazione.html
SHIPPING IN ITALY
Shipping costs will be €5
SHIPPING IN EUROPE
Shipping costs will be €25
Shipments can be of the type DDP (Delivery Duty Pay) or DDU (Delivery Duty Unpaid), depending on the shipping address.
DDP (Delivery Duty Pay) shipments are made to EU countries (Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal , Czech Republic, Slovakia, Slovenia, Spain, Sweden and Hungary) where VAT is already calculated and included in the purchase price.
DDU (Delivery Duty Unpaid) shipping is for non-EU or non-Schengen countries.
Customs charges are the responsibility of the customer
SHIPPING COSTS OUTSIDE THE EU
The shipping costs for www.michelefranzesemoda.com for each geographical area are shown below
Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, The Bahamas, Bahrain, Barbados, Barbuda (Antigua), Belize, Benin, Bermuda, Belarus, Bolivia, Bonaire, Bosnia and Herzegovina , Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Central African Republic, Chad, Chile, China, People's Republic, West Bank (Gaza), Colombia, Congo (Brazzaville), Congo, Democratic Republic of South Korea, Coast Ivory Coast,Costa Rica,Curaçao,Dominica,Dominican Republic,Ecuador,Egypt,United Arab Emirates,Eritrea,Ethiopia,Fiji,Philippines Gabon,Gambia,Gaza (West Bank),Georgia,Ghana,Jamaica,Japan,Gibraltar,Djibouti , Jordan, Grenada, Greenland, Guadeloupe, Guam, Guinea, Equatorial Guinea, Guinea-Bissau, Guyana, French Guiana, Hong Kong, India, Indonesia, Iraq, Iceland, Union Island Vincent Grenadines, Cape Verde Islands, Cayman Islands, Comoros Islands Cook Islands, Faroe Islands, Northern Mariana Islands, Marshall Islands, Solomon Islands, Turks and Caicos Islands, British Virgin Islands, US Virgin Islands, Wallis and Futuna Islands, Israel, Kazakhstan, Kenya, Kiribati, Kosovo, Kosrae (Micronesian States), Kuwait ,Kyrgyzstan,Laos,Lesotho,Lebanon,Liberia,Libya,Macedonia,Madagascar Malawi,Malaysia,Mali,Morocco,Martinique,Mauritania,Mauritius,Mayotte,Mexico,Micronesia (States Micronesia),Moldova,Montenegro,Mozambique,Namibia,Nepal, Nevis (St. Kitts - Nevis) Nicaragua, Niger, Nigeria, New Caledonia, New Zealand, Pakistan, Palau, Papua New Guinea, Ponape (Micronesian Federal States), Réunion, Rota (North Sea Islands), Rwanda, Russia, Saba Saipan ( North Sea Islands), Samoa, American Samoa, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sri Lanka, St. Barthélemy, St. Christopher (St. Kitts-Nevis), St. Croix (Is.Ver.United States), St. Eustatius,St. John (Is. US Virgin), St. Kitts (St. Kitts-Nevis), St. Lucia, St. Maarten, St. Martin (Guadeloupe), St. Thomas (Is.Ver.United States),St. Vincent and the Grenadines South Africa, Suriname, Swaziland, Thailand, Taiwan, Tajikistan, Tanzania, East Timor, Tinian (North Sea Islands), Togo, Tonga, Tortola (British Ver. Isles), Trinidad and Tobago, Truk (United States Fed.Micronesia) Tunisia, Turkmenistan,Tuvalu,Ukraine,Uganda,Uzbekistan,Vanuatu,Vietnam, Virgin Gorda (British Is.Ver.),Yap (Fed.Micronesian States),Yemen,Republic of Zambia,Zimbabwe,Saudi Arabia,Bangladesh ,Bhutan,Burma,Canada,El Salvador,Guatemala,Haiti,Honduras,Macau,Maldives,Mongolia,Montserrat,Oman,Panama,Paraguay,Peru,French Polynesia,Puerto Rico (Puerto Rico) Qatar,Tahiti,Uruguay,Venezuela,United States , Andorra,Belgium ,Ceuta,France ,Germany,Canary Islands,Channel Islands (Guernsey),Channel Islands (Jersey),Liechtenstein,Melilla,Principality of Monaco,Norway,Switzerland:
Shipping costs will be €50
For some destinations and for orders with particularly high volumetric weight (for example orders with multiple pairs of shoes), there may be additional costs to proceed with the shipment which will be requested by our customer service.
Delivery times are conditioned by the destination areas of the products.
Italy (DDP): delivery is indicatively expected within two working days from shipment.
EU European countries (DDP): delivery is indicatively expected within three working days of shipment.
Rest of the World: delivery is approximately expected within 4/5 working days from shipment.
During the sales period, deliveries will be expected within 72 working hours. There may be delays due to major causes, such as adverse weather conditions or customs deadlines.
TERMS OF DELIVERY
Once the goods have been delivered, it is up to the Customer to carefully inspect the package before signing the delivery document. If the package is tampered with or not intact, the Customer can sign the delivery document with reservation or refuse the delivery.
Any anomalies must be promptly reported to the local DHL or UPS office Michele Franzese Moda , by sending an e-mail to our customer service (email@example.com). In the event of a tampered package, if the customer does not sign the receipt with reserve, the shipment is automatically considered accepted and any complaints will not be accepted.
If the Customer refuses the delivery of the goods, any shipping costs necessary for the return of the package a Michele Franzese Fashion will be deducted from the refund due to the Customer. If for any reason the shipment is not delivered to the address provided by the Customer at the time of registration, the package will be returned to Michele Franzese Fashion at the expense of the Client. In this case it will be taken care of Michele Franzese Fashion deduct this amount from any refund due to the Customer.
The state and shipping address that customers indicate on the order must be correct. Michele Franzese Fashion reserves the right to cancel and cancel orders if customers enter a different state than the address indicated in the order.
Michele Franzese Fashion reserves the right to ask the customer for higher shipping costs for orders containing items that could increase the weight and/or packages, and consequently the shipping costs. Costs will be calculated using the DHL platform.
For more information regarding customs costs, consult the document