Monday - Friday: 11am - 1.30pm and 4pm - 6pm
Saturday morning: 11:00 - 13:00

For payments, bank transfer copies and returns: customercare@franzesemoda.it
For further information: customercare@franzesemoda.it

Whatsapp customer service: +39 392 92 79 956
Personal Shopper +39 392 92 79 956

Are you looking for your shipment?
All orders are processed within two business days and insured against theft or accidental damage.
At the time of shipment you will receive the Track Number via SMS and email to track your shipment.

You can track the shipment on the official courier websites:

• UPS https://www.ups.com/track?loc=it_IT&requester=MB/
• DHL https://www.dhl.it/it/express/ricerca/monitorare_spedizione.html

In Italy, delivery is approximately expected within two working days of shipment.

All shipping information is available on the "Shipping" page .

Do you need to make a return or an exchange?
Find out the conditions and the return or exchange procedure