RETURNS

Michele Franzese Moda intends to guarantee the complete satisfaction of its Customers, offering them the possibility of returning one or more items and receiving a refund. The return must necessarily take place at the expense and under the responsibility of the Customer by sending an email requesting authorization for the return within 5 working days of delivery and only on the condition that the returned items are intact and never used. Michele Franzese Moda reserves the right to request images of the products to be returned to customers. From the authorization for the return, the customer is required to use fast shipping to carry it out, as the package must arrive at our office no later than 19 working days, otherwise we will not accept the collection and the package will return to the customer.

RETURN CONDITIONS

To send one or more returns to Michele Franzese Moda, the Customer is required to respect specific conditions:
A) - All items for sale on the Michele Franzese Moda website are delivered to the Customer with an authenticity tag attached to the garment using a disposable security seal with the Michele Franzese Moda logo. The garment must be tried on without removing the tag and without tampering with the guarantee seal. The return will be accepted only with the perfectly intact security seal, which can be a plastic seal with relative thread or, in the case of some shoes, a label placed on the sole. Under no circumstances will returns be accepted with the security seal cut, broken, detached, removed or tampered with.
B) - The items to be returned must not have been worn, ironed, washed or treated in any way.
C) - The items must necessarily be returned in the same conditions in which they were sent to the Customer and must be packaged and packaged appropriately.
D) - All other labels on the garment, both in fabric and hanging, must necessarily be intact and in no case removed from the article.
E) - The goods to be returned must be delivered no later than 19 working days from the return authorization.
F) - The Customer who wishes to make an exchange of size, color or item must forward the return procedure and indicate the product desired for the exchange.
Michele Franzese Moda reserves the right not to accept the returned goods and to send them back to the Customer at the latter's expense.

G) We do not accept returns or exchanges for items with launch dates and/or Capsule collections.

H) Any defects in the items must be reported promptly within 72 working hours of receiving the order.

I) Returns/exchanges/withdrawals of e-commerce orders in boutiques can be made from Monday to Thursday from 10.00 to 12.00 and from 16.00 to 17.00, subject to authorization. To make the request, write an email to resi@franzesemoda.it

L) all return or exchange shipments must be tracked via a tracking number.

RETURN OR EXCHANGE PROCEDURE

A) - To request authorization to return or exchange, the Customer must send a request to resi@franzesemoda.it within 5 working days of receiving the goods. The codes of the items you intend to return must be specified in the email. Once the return request has been received, Michele Franzese Moda customer service will send the Customer a written confirmation with the specifications to follow.
B - The shipping price will be paid by the Customer.

Send the package to Michele Franzese Moda shipping office in Zona Consortile ASI, 81030 Teverola (CE), at Luxury Of love srl Michele Franzese. Shipping is at the Customer's risk: Michele Franzese Moda is not responsible for any loss or damage due to inadequate packaging or delay in delivery. The items must be returned in the same packaging in which they were received or with the same method and type of the same.
All returned items will be inspected by Michele Franzese Moda staff who will verify compliance with the conditions and parameters listed in the return procedure. Michele Franzese Moda reserves the right to evaluate further charges that may be necessary to guarantee the re-sale of the returned items. These amounts will be established at the end of the evaluation of the conditions of the returns and communicated to the Customer.

C) In the event that a return request is made, the same will be effective subject to our authorization, shipping costs and any customs costs will be borne by the customer.

The amount will be deducted from the final refund. If the customer chooses to receive a credit, they will receive a code that can be used for another order and in this case the amount will be the same as the returned items. It is not possible to request credit coupons during sales periods.

D) In ​​the event that the customer receives defective goods, or that errors occur in shipments by Michelefranzesemoda.com, he is required to follow the same instructions above. Michelefranzesemoda.com reserves the right to request photographic evidence before authorizing returns for defective goods.

E) Swimsuits and underwear (bikinis, briefs, boxers etc.) must be tried on over your personal underwear. Returns of these items will be refused and sent to the customer if the transparent hygienic protection label has been removed, or if the items show signs of use.

F) Returns authorized by Michelefranzesemoda.com must be shipped from the same country in which the original order was delivered.

G) Michelefranzesemoda also reserves the right to refuse unauthorized returns or returns that do not comply with all the conditions laid down.

H) specific items such as: Perfumes are excluded from the return request

For all aspects not specifically expressed, the European legislation for distance trading applies.

For info call 081 530 64 93

REFUND

If the return procedure has been carried out correctly, in compliance with all conditions, the Customer will receive an email confirming acceptance of the return. The refund due will be made by crediting your credit card (if the order was paid by credit card), Paypal credit (if the order was paid by Paypal) or bank transfer.