Customer care
Monday - Friday: 09:00 - 13:30 and 14:00 - 17:00
Saturday morning: 09:30 - 13:00
For payments, bank transfer copies and returns: customercare@franzesemoda.it
For more information: customercare@franzesemoda.it
Whatsapp Customer Service: +39 393 87 51 105
Personal Shopper +39 393 87 51 105
Looking for your shipment?
All orders are processed within two business days and insured against theft or accidental damage.
Upon shipment you will receive the Tracking Number via SMS and email to monitor your shipment.
You can track your shipment on the official courier websites:
- TNT https://www.tnt.it/tracking/Tracking.do
- Fedex https://www.fedex.com/it-it/tracking.html
In Italy, delivery is approximately expected within two working days from shipment.
All shipping information is available on the "Shipping" page .
Do you need to make a return or exchange?
Discover the conditions and the return or exchange procedure
